GENERAL OBJETIVE | |
Facilitate growth opportunities with existing customers and identified partners by driving strategic initiatives that increase revenue through upsell and cross-sell opportunities while securing new client deals generated by the SDR team and fostering strong relationships to ensure customer satisfaction, loyalty, and long-term retention. | |
KEY RESPONSABILITIES | |
1. Facilitate the effective management of leads and existing clients by tracking requests, inquiries, and business opportunities, ensuring prompt and efficient service delivery to maintain high levels of client satisfaction. | |
2. Take ownership of new client opportunities generated by SDRs, effectively managing them through the sales pipeline to successful closure. | |
3. Provide feedback and support to SDRs to enhance prospecting activities and improve the quality of opportunities generated. | |
4. Record and update relevant information about customers and prospects in CRM tools to ensure continuous and effective follow-up. | |
5. Facilitate the resolution of customer issues or inquiries by coordinating with internal teams and ensuring timely communication with clients. | |
7. Work closely with partners, including SN and Monday representatives, to support the execution of tailored strategies that meet partner-specific goals. | |
8. Manage a portfolio of expansion accounts, ensuring consistent engagement to identify opportunities for upselling and cross-selling. | |
9. Conduct customized product and service presentations, showcasing added value to address specific customer requirements. | |
10. Comply with and encourage compliance with rules and procedures established in the organization. | |
JOB PROFILE | |
SKILLS, TRAITS AND ABILITIES | 1. Effective and strong communication. |
2. Time management. | |
3. Empathy. | |
4. Sales and negotiation. | |
5. Teamwork. | |
6. Customer relationship orientation. | |
7. Adaptability and flexibility. | |
8. Problem-solving skills. | |
9. Skilled with technological software such as: CRMs, Outlook, Microsoft Office, VoIP Softphones, Zoom, Microsoft Teams. | |
JOB PROFILE | |
EDUCATION LEVEL | Bachelor's degree in Business Administration, Marketing or related. |
EXPERIENCE | 2+ years of experience in similar positions. |
ENGLISH LEVEL | Advanced. |